Choose and Book
Patient choice in the NHS
Research has shown that patients want to be more involved in making decisions and choosing their healthcare. Most of the patients who are offered a choice of hospital view the experience as positive and valuable.
So, the NHS is changing to give you more choice and flexibility in how you are treated. Choose and Book allows you to choose the hospital where you will be seen by a specialist.
When you and your GP agree that you need to see a specialist, you are able to choose from a list of hospitals or clinics. You will also be able to choose the date and time of your appointment.
Information to support your choice
The NHS provides information on each of the hospitals or clinics on your list so that you can decide which one you would like to use.
This information includes local transport details and whether or not the hospital provides services such as car parking, disabled access, a visitor canteen and shops.
There are also star ratings or performance standards – these are based on the information collected to show how health services are doing in relation to some of the main targets set by the Government for the NHS as well as other broader measures of performance. They include information from surveys of patients and staff, and other measures useful to patients and carers.
There are a number of ways you can get this information to help you decide which hospital you want to go to:
Call the Choose and Book Appointments Line on 0845 608 8888
Use a computer and go to http://www.nhs.uk/Pages/HomePage.aspx
Information on local hospitals can be obtained by clicking here
The Hospital Guide is an independent publication that ranks all hospitals in the country.
You will probably also want to know more about the specific condition that has caused you to be referred to hospital:
The Patient.co.uk web-site produces a wide range of leaflets relating to specific conditions that can be simply printed off