Our reception staff have an extremely difficult job in trying to ensure that all patients get an appointment with the doctor or nurse of their choice.
In addition to this they try to ensure your repeat prescription is ready on time, and that you're recalled for your blood test, cervical smear or immunisation.
On top of this the phone never stops ringing, there's always filing to be done, and the doctors and nurses need organising!
Behind the scenes we have another hardworking team of staff who primarily liaise with the hospitals. Their workload has increased greatly with Choose and Book. While we are paperless the hospitals still send us reams of paper which needs to be processed. We constantly review a variety of aspects of service provision and this team undertakes this vital audit work.