Telephone Consultations (COVID-19)

In response to COVID19 most of our appointments are now via the telephone.  To help you prepare for and get the best out of these, please watch this short video here.

A downloadable PDF of this video is available here Telephone Guidance

Appointments System

Routine appointments can be booked up to 4 weeks in advance and may be made as follows:

  • by phoning 01246 412242 between 08:00 and 18:00.
  • in person at reception - open from 08:00 to 18:30 every weekday.
  • online - in order to book appointments on-line you must have previously obtained the necessary access codes. Please ask at reception for details.

There is tremendous pressure on our appointment system. To try to meet demand we operate a "Pool" system on weekday mornings. If you feel you need to be seen on the day you may be offered an appointment on the "Pool". You will then be seen by the first available Doctor or our Nurse Practitioner - unfortunately we are unable to guarantee a particular clinician under this system.

Urgent Cases

We always see urgent cases that day - during busy periods you may be asked to initially discuss your problem with a doctor or nurse to assess its urgency.

Other Services

 Many minor ailments can be treated by a pharmacist and it's often worthwhile seeking their advice first.

The NHS Stay Well website gives excellent advice about accessing the most appropriate service if you're unwell 

Alternatively the NHS Choices web-site gives excellent advice on the management of acute and chronic illness.

Please remember that A+E is for genuine emergencies only.

Home Visits

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Extended Access to GP Appointments

There are a small number of additional GP, Nurse Practitioner, Nurse and Healthcare Assistant appointments available during weekday evenings (until 20:00) and at weekends (08:00 to 12:00)

This service is funded as part of a Government initiative and is in addition to the existing appointments we provide. This is an example of our collaborative working as part of the Primary Care Network. This makes it easier for patients who struggle to get in during the working week to attend for cervical smears, blood tests, medication reviews etc.

The service is being offered on a locality-wide basis and the appointments will be at Stubley Medical Centre in Dronfield.

These appointments will be staffed by locum GPs, Nurses and Healthcare assistants.

Extended Access appointments can be booked by speaking to a member of the practice team.

As a practice we were disappointed that the Government chose to invest in this costly additional service rather than invest in core GP services during the normal working day.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

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