Last August we commissioned our Practice Participation Group (PPG) to carry out a survey about our appointment process.  A huge thank you to the PPG and the 197 patients who responded to it.

You told us our process is somewhere between satisfactory and good.  Comments and suggestions made help guide us in deciding what of the many things that need to improve we do (within existing resources).  Where we do not have the resource, we lobby or bid for it with the weight of your voice behind us. An example is our bid for funding of a new phone system that should allow us to implement some of your survey suggestions.

A fuller summary of the review and actions we have undertaken following the survey is available here.

Slots can now be booked.

For more information see here.

Following patient feedback, we are again improving our appointment system. From 1^st March 2023, routine GP appointments will be available to book one week ahead and will open in batches from 10am, throughout the day. For example, routine GP appointments for Wednesday 8th March will become available to book by patients after 10am and throughout the day on Wednesday 1st March.

This means that those patients unable to call at 8am will now have the same opportunity to book a routine GP appointment a week in advance. 

If you require an urgent same day GP appointment, please continue to call at 8am. We hope in time, you will find it easier to get through.

Please be aware that although last year, we increased the number of GPs in the practice, and now have more GP appointments than ever before, it is likely that there will still not be enough appointments to fully meet demand. We recognise this, but would like to reassure you that patients are always at the centre of our decision making. 

We will continue to listen to feedback regarding the appointment system and make further amendments as possible. 

We also intend to introduce online booking and text reminders in the near future. Please bear with us whilst we make the required changes to allow this.

Our patients can now take part in a three month trial for ordering repeat medications which enables those with internet access, but who do not use the NHS Account or Patient Access, to order them 24hrs a day, 7 days a week. You can do this for yourself or on behalf of someone else, it is a simple 4 step online form.

Using this will reduce call volumes, and therefore call waiting times, helping those who can only re-order using the phone.

Please provide any feedback by emailing dmp.ppg@gmail.com.

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