Feedback and complaints

Contacting the surgery to make a complaint

Our staff are here to help you. Most problems can be sorted out quickly and easily with the person concerned, often at the time they arise. Please consider talking to us face to face — we like hearing your views and ideas, and if you think something has gone wrong we can usually sort it out there and then.

How to raise something with us

Comments & Suggestions

For general informal feedback. Complete the form in the surgery and pop it in the box, or use the feedback form on this website.

Formal Complaints

Use the forms below when you feel talking to us has not satisfied you, or the matter is of a serious nature, including clinical care.

NHS Review our Service

For general reviews you would like others to read, on the NHS website. A negative review does not always lead to a resolution, so please contact us directly if you would like the matter looked into.

Complaint forms

Please fill in the appropriate form and post it, or drop it in to the surgery. Use the permission form if you are complaining on behalf of another person — it needs completing with the patient.